FAQ
How do I get better pricing?
For purchases exceeding $1,000, kindly reach out to our sales team to ensure you receive the most competitive pricing available.
How much is shipping?
Enjoy FREE GROUND SHIPPING within the contiguous 48 U.S. states on all orders exceeding $49. No need for a coupon – it's automatic
How can I get a coupon discount?
Visit our website for available discount coupons, or use any special coupons received via email as part of our exclusive promotions.
How can I ensure the longevity of my LED items?
To extend the battery life, power off your LED items when not in use. LED settings typically consume less energy than constant settings. These lights can often shine for 3-8 hours upon activation, with single-color LEDs lasting longer than multicolor ones. Replacing the batteries will restore their glow, much like new items. On average, batteries last for about 1 year.
How long do glow sticks last?
- Premium Glow sticks (6 inches) last for 6-8 hours with a shelf life of 12-24 months.
- Standard Glow Sticks (1.5”, 2”, 4”, 6”, 12”) last for 6-8 hours, with a shelf life of 18-24 months.
- Emergency glow sticks (6 inches) last for 12 hours and are designed for vehicle use, with a shelf life of 18-24 months.
How do you activate a glow in the dark stick?
To activate a glow stick, bend it until you hear a snap. This breaks the inner glass ampoule containing the activator chemical. Give the glow stick a good shake to mix the chemicals and initiate the light reaction.
Why should unused glowstick tubes be stored in a cool, dry place?
Storing glowstick tubes in a cool, dry place is recommended to prevent chemical agitation and excessive heat production, which can reduce their shelf life.
Are glow sticks waterproof and safe?
Yes, chemical-based glow sticks are sealed in plastic tubes and are completely waterproof, suitable for underwater use.
What types of batteries are used in LED items?
LED button batteries available in the market are generally used as replacements for toy or decorative items.
What types of party products do you offer?
We offer a wide range of party products, including decorations, tableware, balloons, party favors, and more. You'll find everything you need to make your event a success.
Can I order custom or personalized party products?
Yes, we offer custom and personalized party products for many occasions. Contact our customer support team for more information on customization options.
What is your return policy for party products?
Our return policy varies depending on the product and the reason for the return. Please refer to our return policy page for detailed information.
How can I track my order?
You can track your order by logging into your account on our website or by using the tracking information provided in your order confirmation email.